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Shipping Policy

What’s Included

  • Standard delivery to your doorstep
  • Professional handling and packaging
  • Order tracking information
  • Delivery confirmation
  • Direct carrier communication via your provided phone number# Shipping Policy

Effective Date: August 3, 2025
Last Updated: August 3, 2025

At Plumet, we’re committed to delivering your premium bamboo bedding quickly and safely. Please review our shipping policy to understand delivery timeframes and procedures.

Shipping Coverage

UAE Only

We currently ship exclusively within the United Arab Emirates. We do not offer international shipping at this time.

Covered Areas

We deliver to all Emirates:

  • Abu Dhabi
  • Dubai
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain

Free Shipping

Complimentary Delivery

We offer free shipping on all orders regardless of order value. There are no minimum purchase requirements or additional shipping fees.

Before You Order – Essential Information

📞 Phone Number Required: Your phone number is our most valuable data for ensuring successful delivery. Please make sure to add your phone number before placing your order, as our carriers use it to communicate with you for delivery updates and coordination.

Delivery Timeframes

Standard Delivery

  • Up to 3 business days for delivery
  • Most orders arrive within 1-2 business days
  • Delivery times may vary based on location and order volume

Fast Processing

Orders placed between 9 AM – 3 PM receive priority processing and typically ship the same day for faster delivery.

Order Processing Schedule

Business Days

  • Monday – Thursday: Normal processing
  • Friday: Limited processing
  • Saturday: Reduced processing

Weekend Orders

  • Orders placed on weekends (especially Sunday) may experience delays
  • Weekend orders are processed on the next business day
  • We recommend placing orders during weekdays for fastest delivery

Processing Hours

  • 9 AM – 3 PM: Fast-track processing (same-day shipping when possible)
  • After 3 PM: Next business day processing
  • Fridays after 12 PM: Next business day processing

Order Tracking

Important: Phone Number Required

Your phone number is the most valuable data for successful delivery. Please ensure you provide your phone number when placing your order, as our carriers rely on it to communicate with you throughout the delivery process.

    Track Your Order

    • Use tracking number provided in shipping confirmation
    • Contact customercare@plumet.ae for tracking assistance
    • Check order status through our website’s track order page

    Delivery Process

    Standard Delivery

    • Packages delivered to your specified address
    • Signature may be required for delivery confirmation
    • Safe delivery to building reception or doorstep

    Delivery Attempts

    • First Attempt: Delivery to specified address
    • Failed Delivery: Second attempt the next business day
    • Final Attempt: Customer contact for delivery coordination

    Delivery Requirements

    • Accurate and complete delivery address required
    • Phone number is essential – please ensure you add your phone number before placing your order
    • Your phone number is our most valuable data for successful delivery
    • Our carriers use your phone number to communicate with you for delivery coordination
    • Someone available to receive package (preferred)

    Shipping Restrictions

    Undeliverable Addresses

    • P.O. Boxes (depending on courier capabilities)
    • Remote locations with limited access
    • Addresses without proper building/unit numbers

    Special Locations

    • Military bases and government facilities may require additional processing time
    • Gated communities may require access arrangements
    • High-rise buildings may require coordination with building management

    Holidays and Special Events

    National Holidays

    • No shipping or delivery on UAE national holidays
    • Processing resumes on next business day
    • Extended delivery times during holiday periods

    Ramadan Schedule

    • Modified processing hours during Ramadan
    • Potential delivery time adjustments
    • Customer service available with adjusted hours

    Order Changes and Modifications

    Address Changes

    • Contact customercare@plumet.ae immediately
    • Changes possible before order ships
    • No address changes possible once package is in transit

    Delivery Instructions

    • Special delivery instructions can be added during checkout
    • Contact customer service for complex delivery requirements
    • Building access codes or special instructions welcomed

    Shipping Delays

    Potential Delays

    • High order volume during peak seasons
    • Weather conditions affecting transportation
    • Weekend and holiday processing delays
    • Address verification requirements

    Delay Notifications

    • Email updates for any shipping delays
    • Estimated new delivery dates provided
    • Customer service available for delay inquiries

    Damaged or Lost Packages

    Damaged Packages

    • Inspect package upon delivery
    • Report damage within 24 hours
    • Photos of damaged packaging required
    • Replacement or refund provided for shipping damage

    Lost Packages

    • Contact customercare@plumet.ae if package doesn’t arrive
    • Investigation initiated with shipping carrier
    • Replacement order processed after investigation

    Contact for Shipping Issues

    Customer Service

    Email: customercare@plumet.ae
    Social Media: Send us a direct message
    Response Time: Within 24-48 hours

    Common Shipping Inquiries

    • Order tracking assistance
    • Delivery scheduling
    • Address change requests
    • Shipping delay updates
    • Damaged package reports

    Peak Season Information

    High-Volume Periods

    • Extended processing times during sales events
    • Holiday season delivery delays possible
    • Eid and special occasion increased demand
    • Black Friday and promotional period adjustments

    Peak Season Notice

    We will notify customers of any peak season delays through:

    • Website announcements
    • Email notifications
    • Social media updates

    Shipping Partners

    Trusted Carriers

    We work with reliable local and national shipping partners to ensure:

    • Secure package handling
    • Timely delivery service
    • Professional customer service
    • Package tracking capabilities

    Environmental Commitment

    Eco-Friendly Packaging

    • Sustainable packaging materials when possible
    • Minimal packaging waste
    • Recyclable shipping materials
    • Carbon-conscious delivery routes

    Policy Updates

    This shipping policy may be updated to reflect operational changes or service improvements. Updates will be posted on this page with revised effective dates.

    Questions about shipping? Contact our customer service team at customercare@plumet.ae or send us a direct message on social media.

    Fast, free shipping across the UAE – because your comfort can’t wait.